Refund Policy
Return & Exchange Policy
At vSeeBOX Official Store, customer satisfaction is our top priority. We gladly accept returns and exchanges under the conditions outlined below:
Return & Exchange Window
We accept returns or exchanges within 30 days of delivery.
To be eligible, items must be:
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Unused and in original condition
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In original packaging with all accessories included
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Accompanied by the original order number or proof of purchase
Non-Returnable Items
We cannot accept returns on:
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Products that show signs of use or damage
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Clearance or final sale items
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Products returned without prior authorization
Return Shipping
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If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.
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If the return is for other reasons (e.g., changed mind), customers are responsible for return shipping fees.
We recommend using a trackable shipping service for returns to ensure safe delivery.
Exchange Policy
We accept exchanges for unopened and unused products. To be eligible:
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The product must remain sealed and in its original packaging.
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The exchange request must also be made within 30 days of delivery.
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Customers must contact us first for instructions.
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All shipping costs related to the exchange will be borne by the customer.
How to Start a Return
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Contact our customer service team at Vseeboxpro.shop@gmail.com with your order number and reason for return.
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Wait for return authorization and instructions.
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Ship the item back to the address we provide.
If you have any questions or need help starting a return or exchange, please don’t hesitate to contact our customer service team.
customer service:Vseeboxpro.shop@gmail.com
European Union 30 days cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vseeboxpro.shop@gmail.com.