Refund Policy

Return & Service Overview

At vseeboxpro.shop, we aim to provide a clear and fair return experience for all customers.
Before submitting any request, please read the following policy carefully.

A. Return Request Timeframe

Customers may request a return or exchange within 30 days from the date the order is delivered.

Requests submitted after this period may not be eligible for review.

B. Product Eligibility Requirements

To qualify for a return, the product must meet all of the following conditions:

The item is undamaged and does not affect its resale value.
All original packaging, accessories, and included components are intact
A valid proof of purchase (order number or receipt) is provided

Items that do not meet these requirements may not be approved.

C. Situations Where Returns May Be Refused

We reserve the right to deny return requests in the following cases:

Products that show visible use, wear, or physical damage

Any return sent without prior authorization from our support team

Unauthorized returns may not be accepted or processed.

D. Exchange Rules

Exchanges are available only under specific conditions:

The product is undamaged, has no obvious scratches, and does not affect resale
The request must be submitted within the 30-day return window
Customers must contact us in advance and receive approval before shipping

Please note: All shipping costs related to exchanges are the responsibility of the customer.

E. Return Shipping Responsibility

Return shipping costs are determined based on the reason for return:

If the issue is caused by us (such as defective product or wrong item shipped), we will cover the return shipping cost
If the return is due to personal reasons, the customer is responsible for shipping costs

We recommend using a reliable shipping service with tracking information.

F. Refund Handling Process

Once the returned item is received:

The product will be inspected before approval
Approved refunds are issued within 1–5 business days
Refunds will be returned to the original payment method used during purchase

Please note that processing time may vary depending on your bank or payment provider.

If a refund has not been received within 3 business days after approval, please contact us.

G. Customer Support

For all return or exchange related inquiries, please contact:

vseeboxpro.shop@gmail.com